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Newsroom
- Media Archive

Residential
- Accounts and billing
  - Manage your account
    - Logging into My Account
    - Authorised persons
      - Authorised persons - online form
    - Deceased person or estate
    - Troubleshooting tips
  - Pay your bill
    - Credit card surcharge for water and sewerage accounts
    - Direct debit
      - Direct Debit Service Agreement
    - Smoothpay
      - Smoothpay terms and conditions
  - Concessions for medical conditions
  - Having trouble paying your bill?
    - 7-day extension
    - Payment plans
    - What is the right support for you
    - What happens if you don't pay your bill
  - Understanding your bill
    - Your first bill explained
    - Your quarterly bill explained
    - Understand the charges on your bill
      - Meter reading FAQs
      - Billing FAQs
  - Is your bill higher than normal?
  - Pensioner subsidy
  - Pricing, fees and charges
    - Moreton Bay
    - Noosa
    - Sunshine Coast
  - Sub metered complexes built before 2008
- Manage your water usage
  - Water-wise tips
    - Indoor water-wise tips
    - Outdoor water-wise tips
  - Community water fill stations
  - Why your water usage may be higher
    - Daily water usage activities
  - Checking for water leaks
    - Concealed Leak Allowance
  - Pool and spa fill guide
  - Stop water supply problems occurring
    - Galvanised water pipes
    - Holiday checklist
  - Extracting water from creeks and rivers
- Toilets and sewerage
  - Stop problems occurring
    - Think at the sink
    - Love your loo
    - Check your ORG
    - Is your downpipe legal?
    - Sewer network testing
    - Think before you plant
  - What happens after you flush?
  - Motorhome and caravan dump points
    - Maroochy Dump Point
- Buying, selling and moving
  - Buying a property
  - Selling a property
  - Landlords and tenants
  - Request a Water Search Certificate
    - Water Search Certificate Online Form
  - Settlement Calculator
- Building and landscaping
  - Before you start
    - Detailed Infrastructure Plans
  - Building over pipes and easements
    - Easement FAQs
  - Working near meters and manholes
- Testing your water
  - Water testing packages
  - Preparing and submitting samples
  - Request a quote
  - Why choose our testing services?
  - Customised sampling services

Business
- Accounts and billing
  - Manage your account
    - Authorised persons
      - Update contact details and authority online form
    - Update account details
  - Paying your bill
    - Direct Debit
    - eLockbox
    - Smoothpay
  - Having trouble paying your bill
    - What is the right support for you
    - Payment plans
    - What is the right support for you
    - What happens if you don't pay your bill
  - Understanding your bill
    - Your first bill
    - Your quarterly bill
    - Understand the charges on your bill
      - Meter reading FAQs
      - Billing FAQs
  - Is your bill higher than normal
  - Pricing, fees and charges
    - Moreton Bay
      - Moreton Bay - Large meters
    - Noosa
      - Noosa - Large meters
    - Sunshine Coast
      - Sunshine Coast - Large meters
    - Water testing package fees and charges
    - Miscellaneous
    - Recycled water fees and charges
    - Non-residential sewerage usage percentages
    - Trade waste fees and charges
- Manage your water usage
  - Water-wise tips
  - Checking for water leaks
    - Sewerage Usage Allowance
  - Stop problems occurring
  - Water efficiency
    - Don't block it, bin it
    - Local Water Legends
  - Extracting water from creeks and rivers
- Trade waste
  - Trade Waste Permits
  - Pre-treatment requirements
  - Trade waste pricing changes
  - Industry guidelines, policy and legislation
  - Liquid waste carriers
    - Map of liquid waste disposal points
- Buying or selling a business
  - Buying a business or commercial property
  - Selling a business or commercial property
  - Landlords and tenants
  - Request a Water Search Certificate
  - Trade Waste Search
- Building or landscaping
  - Before you start
    - Detailed Infrastructure Plans
  - Building over pipes and easements
    - Easement FAQs
  - Working near meters and manholes
- Recycled water
  - Residential recycled water
  - Commercial and industrial recycled water
    - Recycled water expression of interest
  - Using recycled water safely
- Fill stations and standpipes
  - Potable water fill stations for water carriers
    - Map of potable water fill stations
  - Recycled water fill stations for water carriers
    - Map of recycled water fill stations
  - Standpipe hire
  - Backflow prevention requirements
- Water testing and laboratory services
  - Water testing packages
  - Preparing and submitting samples
  - Why choose our testing services
  - Request a quote

Building and Developing
- Using a certifier
  - Assessment and approvals
  - Find a certifier
- Accreditation
  - Submit a certification package
    - AC Conflict of Interest Disclosure Form
  - Applications for Accredited Entity
  - Applications for Registered Certifiers
  - Become accredited
- Development Portal support hub
- Building and renovating
  - Connecting a new house
  - Connecting a second dwelling
  - Check before you build
  - Installing a pool
  - Changing meters or maintenance holes
- Developing
  - Connecting to our network
  - Subdivisions
  - Commercial or Industrial
  - Multi-Residential Units
- Plumber's place
  - Blocked sewer identification fee
  - Sub-metering for plumbers
- Reference library
  - Requesting a decision review
  - Applications prior to 1 July 2014
  - Water Netserv Plan
- Pricing, fees and charges
  - Credit card transactions

Community
- Community support
  - Community grants
  - Sunshine Coast Lightning partnership
  - Unitywater Lightning Cup
- Community Artwork Program
  - Artwork trail
  - Artwork trail map
  - Castaways Beach art project
  - Choose an artwork site
    - Community Art Program Expression of Interest Form
  - Completed projects
    - Case study: Woodford Water Tower
- Education
  - Activity zone
  - Plastic pollution - the issue and the solution
  - Walter Smart and Friends
  - For teachers
- Water on Tap
  - Water bottle request
  - Choose Tap
  - Water on Tap at events
  - Water refill stations

About Us
- Contact us
  - Compliments and complaints
    - Feedback form
  - Contact us online form
  - Customer Charter
  - Customer Surveys
  - Support services
- Careers
  - Our career pathways
    - Vacation Work Program
    - Graduate Program
  - Diversity
  - Position descriptions for current vacancies
- Our business
  - Accreditations
  - The Board
  - Executive Leadership Team
  - Quick Statistics including map of our region
  - Water quality
    - Water quality results
    - ISO 22000: What does it mean for you?
    - Water quality testing and reports
    - Recycled water quality reports
    - Where our water comes from
    - What's in your water
      - Seqwater Mt Crosby pH change form
  - Sewage treatment plants
  - Environment
  - Awards
  - Procurement and tendering
- Projects in your area
  - Major projects
    - Caloundra and Mountain Creek Sewerage Upgrade
    - Noosa Wastewater Treatment Plant Works
    - Redcliffe Sewage Treatment Plant rehabilitation works
    - Aura and Harmony Program
    - Fishermans Road Sewer Main Replacement
    - Maroochydore Coastal Sewerage System Upgrade
    - Wamuran Irrigation Scheme
    - Burpengary East Wastewater Treatment Plant Upgrade
    - Caboolture River Nutrient Offset Project
    - Caboolture West Wastewater Network
    - Coolum to Peregian Springs Reservoir Trunk Water Supply Main
    - Digital Meter Trial
    - Pine Valley Water Supply Scheme
    - Digital Metering Program
    - Petrie Water Supply Upgrade
    - Yandina Creek Wetland
  - Maintenance and renewal programs
    - Meter replacement program
    - Cleaning water mains
    - Sewer rehabilitation program
    - Hydrant and valve replacement program
  - Project Feedback
  - Supervisory control and data acquisition (SCADA)
- Publications and reports
  - Annual Reports
    - Annual Report 2014-2015
    - Annual Report 2015-2016
    - Annual Report 2016 2017
    - Annual Report 2017 2018
    - Annual Report 2018 2019
    - Annual Report 2019 2020
    - Annual Report 2020 - 2021
    - Annual Report 2021 - 2022
    - Annual Report 2022-2023
    - Annual Report 2023-2024
  - Infrastructure Charge Reporting
  - Investment of Developer Contributions in Trunk Infrastructure
    - Administrative access scheme
  - Participation Agreement
  - Public Interest Disclosures
  - Reconciliation Action Plan
  - Right to Information
    - Publications scheme
    - Disclosure log
    - Administrative access scheme

Faults and outages
- Overflows
- Toilet and sewer problems
  - Blocked toilets and sewers
  - Sewer odour
- Check for outages
- Damaged and faulty meters
- Dirty water after an outage
- Emergency Repairs
- Wet weather
- Report a fault online
- Wet weather updates
- Water supply problems
  - Can you turn off your stop tap?
  - Hammering noise in pipes
  - Water quality issues
  - Water pressure

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