We're here to support you
Find the bill support option that's best for you and your budget.
Not sure which option is right for you? Our Support Finder is a one-minute online tool that will guide you.
Are you a business?
If you are looking for bill support options, please visit our dedicated page just for you.
Short-term payment plans
Call our friendly team on 1300 086 489 to set up a tailored plan that is right for you and your budget.
Smoothpay
Split your bill payments into smaller, more frequent amounts with Smoothpay in My Account or call 1300 086 489.
7-day extensions
Extend the due date on your bill by 7 days - it's easy to set up online in My Account or over the phone.
Support for pensioners
If you are an eligible pensioner, you can apply for the Pensioner Water Subsidy of up to $120 per year.
Long-term support
Call our Customer Support Team on 1300 664 389 to develop a support payment plan that is realistic and affordable.
Other support services
There are many reasons why you may need extra support. See our list of trusted resources and community organisations.
