Using My Account is fast, easy and secure
To register for the first time, you'll need your Unitywater payment reference number, the postcode of your mailing address and your account name. You can find all these details on your latest Unitywater bill.
You can register with your email address, or your Facebook or Google accounts.
When you register, you'll be asked to verify your email address and choose your preferred way to receive login verification codes for future visits to My Account.
- manage your account, check your balance and due date, pay your bill online
- view multiple properties owned by the same customer in a single My Account profile
- enable a trusted mobile device or passkey to login faster, with added security
- switch to receiving bills by email or SMS
- set up direct debit payments
- update your contact details
Managing your account online
Learn more about My Account and how to enable a passkey or trusted device for peace of mind when you login
My Account help
You will be temporarily locked out of your My Account after 5 unsuccessful attempts to enter your password correctly.
If this happens, simply click on ‘Forgot password’ on the log in page to reset your password. If you’re still having trouble, please contact us.
To protect your privacy and security, we strongly advise you not to do this, even for a short time.
If you would like someone else to manage your bills and account details:
- Please contact us so we can make them an ‘authorised person’.
- Download and complete the form:
