Checking for leaks
Regularly checking for leaks can alert you to problems and potentially save you water and money.
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Higher water usage?
Have you noticed your water usage is higher than usual? There could be a number of explanations.
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Pool and spa fill guide
Have you ever wondered how much it costs to fill or top up your pool or spa? We have a handy guide to help you.
Why your water usage may be higher
Have you done any cleaning or other activities that used a lot of water? This can include using a high-pressure cleaner to wash down walls, garage doors, driveways, boats or cars. It can also include filling a new pool or spa, or topping up your existing one.
An increase in your water use could be due to a hidden (concealed) leak. Leaks that are hidden underground in pipes or in faulty plumbing and fixtures (such as leaking toilets) can go undetected for a long time.
Some leaks waste more than 2,000 litres of water a day. For example, an underground leak on your property at 2000 litres per day for the full 90 day billing cycle could lead to an additional $800 on your bill (estimate only, based on tier 2 charges).
That’s why we recommend reading your meter and checking for leaks regularly. You can also use our handy online tool 'My Usage Tracker' available in My Account to help you detect leaks earlier.
Leaks, cracks and bursts in water pipes on private property are the owner’s responsibility. Learn how to prevent these problems.
Automatic irrigation systems can use thousands of litres of water each week, and the automatic top-up device on your water tank could be set to draw water from the town water supply, even when the tank is close to being full.
Please check these systems to ensure they are operating at the correct level and are not faulty. Your tank should be set to top up to about 10% to 15% below full capacity, leaving enough room for regular rainfall to fill the rest.
The way we use water and the amount we consume usually varies depending on the the time of year.
Traditionally, we use more water during the Spring/Summer months than during Autumn/Winter.
When it’s warmer, we tend to do more of the activities that use water, such as watering the garden, filling our pools and having extra showers.
Visitors, new tenants or an increase in the number of residents at your home can lead to higher water usage.
For example, having one extra visitor stay for a 90-day billing cycle (using the average daily water usage of 165 litres per person per day) would add about $51-$55 to your bill (depending on your regional pricing).
Our handy tool, My Usage Tracker, available online in My Account, helps you graph you water usage over time, so you can easily see the impact visitors have on your daily usage.
