If you are not satisfied with the determination of your connection application, you may request that Unitywater review the decision within 30 working days of the original decision.
A request for review should be made in writing to Unitywater’s CEO and include:
- a statement of the grounds for seeking a review of the decision
- supporting information to enable the reviewer to assess the request.
We will review the decision within 15 working days (or another period negotiated with you), and inform you of the result within 5 working days after the decision is made. If a review decision is not provided in this time, Unitywater is taken to have upheld the original decision.
During an internal review, any work under the approval cannot commence until the review is completed or withdrawn. However, you can request Unitywater to agree to commencing works. The reviewer can let works commence if they are satisfied the outcome of the review would not be affected if the work is started.
