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Holiday closure

For sample drop-off at our Northern Service Centre in Maroochydore and our Southern Service Centre Laboratory in Morayfield

Monday 16 December to Wednesday 18 December (inclusive): Open (BOD and Legionella testing requests are not available).

Thursday 19 December: Open. (BOD, Pseudomonas and Legionella testing requests are not available). Samples must be received by midday.

Friday 20 December to Friday 3 January (inclusive): Laboratory is closed. No samples accepted at Maroochydore.

Monday 6 January: Open. Normal business resumes.

It's very important to collect your samples correctly using the sampling kits we provide

In order to ensure the scientific tests are valid, our laboratory does not accept samples that have been collected in the wrong containers.

We will provide you with a sample kit containing sample bottles and sampling instructions once you have selected and paid for the testing you require. 

Please follow the steps below to prepare and submit your samples correctly:

Step 1: Use the correct sampling kit

Pick up sample bottles: 

Reception: 6-10 Maud Street Maroochydore (8:30am - 4:30pm Mon to Fri excluding public holidays)

Reception: Level 2, 1737 Anzac Ave Mango Hill (8:30am - 4:30pm Mon to Fri excluding public holidays)

Laboratory: 600 Market Drive Morayfield (8:00am - 3.00pm Mon to Fri excluding public holidays)

Post sample bottles:

Have the sampling kit posted to you for $11.33. Make sure that you request postage at the bottom of page one on your application form.

Please note:  We do not accept samples that have been collected in the wrong containers. 

Step 2: Follow the sampling procedures

  1. Follow the sampling instructions provided.
  2. Collect the sample on the correct day - detailed on the Water Testing application form (PDF 109KB).
  3. Samples must be delivered to the lab within 12 hours of collection on the days that are acceptable for sample delivery - detailed on the Water Testing application form (PDF 109KB).  
  4. Collect the sample in the sample bottles provided.
  5. Label the sample bottles with: your name, your address, the date the sample is collected and the time the sample is collected.
  6. Place the sample bottles and a copy of your Water Testing application form (PDF 109KB) or Chain of Custody form (PDF 316KB) in the zip lock plastic bag. Make sure the following information has been supplied on your Chain of Custody form: Customer details (phone number, email address), sample description (to identify each sample) and the laboratory tests required on each sample.
  7. Keep the samples chilled during transportation to the drop off location (ideally between 2-6°C). You may use a portable refrigerator or an esky with ice-bricks or an esky with crushed ice. Do not freeze the samples.

Step 3: Submit your sample

1. Deliver the sample as soon as possible following collection to:

  • Laboratory: 600 Market Drive, Morayfield (8:30am - 3:00pm, Mon to Thur, excluding public holidays)
  • Reception counter: 6-10 Maud Street, Maroochydore (8:30am - 12:00pm, Mon to Thur, excluding public holidays)

2. Acceptable sample delivery days will depend on the water test/s you have applied for. The following table provides an overview of the sample drop-off days for the various water test packages.

Please note: Samples requiring processing out of normal working hours will incur additional fees which must be authorised prior to sample analysis commencing.


Test Package*

Acceptable sample delivery

Pool and spa health package (basic)

Mon - Wed
Pool and spa health package (standard) Mon - Wed
Fresh Care Mon - Thur
New main Mon - Thur

Concerned About Plumbing

Mon - Thur

Rainwater Tank

Bore Water

Dam Water

Aquarium
BOD5 Wed - Thur
 Pseudomonas aeruginosa Mon - Wed

* If you have requested a quote

Refer to quote

Maroochydore

6-10 Maud Street, Maroochydore

Opening Hours:  8:30am to 12:00pm (Mon to Thurs - excl. public holidays)

Get Directions

See on map

Morayfield

600 Market Drive, Morayfield

Opening Hours:  8:30am to 3:00pm (Mon to Thurs - excl. public holidays)

Get Directions

See on map

Step 4: Test reports

Test reports are typically* issued within five business days, by email or Australia Post.

  • Reports will be emailed to you in PDF and Excel CSV formats.
  • For a quicker turn-around-time, please email the laboratory before you collect your samples to check if this option is available. Additional charges may apply.

* Some tests such as BOD5 and Legionella will take longer.

Contact us if you don’t receive your laboratory test report within 10 business days**:

** Contact us if you not received your Legionella report within 15 business days. 

If you want further information about the quality of water supplied throughout our region please view drinking water quality.

Laboratory terms and conditions

For rainwater tank, bore water, dam water, private swimming and spa pool, aquarium, and home sewage treatment plant tests: Water sample testing agreement (domestic).

For all other Unitywater laboratory products and services: Laboratory terms and conditions

  
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