New domestic water carriers must obtain a permit to access Unitywater's potable water fill stations.
If you wish to distribute potable water for domestic use, you must also be licensed under the Food Act 2006 and obtain your food licence through your local council prior to obtaining a permit from Unitywater.
If you wish to distribute potable water for alternative purposes (e.g. development), no food licence is required.
View our map of potable water fill stations.
Obtaining a permit from Unitywater
Your tank will need a current backflow prevention certificate issued by a licensed plumber.
Our fill station locations are fitted with a 3 inch male cam lock fitting, so you will need your own 3 inch female fitting.Please read the following customer guide before submitting a completed application form:
Pr10668 - Water Carrier Customer Guide (PDF 1.1MB)
Water Carrier Application Form (PDF 870KB)
Be sure to include the following documents:
- backflow certificate for any tankers listed on your application
- public liability insurance certificate (no less than $20 million per claim)
- food business license issued by your local council
If you need a permit for both potable and recycled water, please ensure you read the requirements for both water uses within the schedules of the Water Carrier Application Form.
Your tanker can access both fill stations except when delivering water for consumption.
You will be notified about the outcome of your application within 48 hours.
Once approved, we will contact you to either post your tag/s or arrange an appointment for you to collect the tags from one of these Unitywater locations:
- Southern Service Centre, 600 Market Drive, Morayfield.
- Northern Corporate Centre, 6-10 Maud Street, Maroochydore.
| Description | Unit | 2024-25 price ($ excl GST) |
|---|---|---|
| Potable water fill station - Access tag deposit | per tag | $78.00 |
| Potable water fill station - Monthly access charge | per tanker per month (or part thereof) |
$30.00 |
| Potable water fill station - Consumption | per kilolitre | $4.96 |
| Late fee - Backflow Certificate | per month or part thereof | $105.00 |
Uses of potable water
- Domestic water delivery – you must be licensed under the Food Act 2006 (Qld). Please contact your local council to apply for this license.
- landscaping
- construction
- dust suppression
- filling of pools
- many others - depending on the class of recycled water and the use.
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Potable water station - Dakabin
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Water station cabinet
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Potable water station - Dakabin
F&Qs for new and existing customers
Site shutdowns at fill stations
From time to time something may go wrong at one of the fill stations or it may be shutdown for scheduled maintenance. If there is a shutdown scheduled, we will send an SMS to the number nominated on your latest application form.
If you would like to add someone to the SMS listing so that they are also notified of shutdowns, please email their name and mobile phone number to retail.compliance@unitywater.com.
To view available fill stations, including those that are currently offline, view our map of potable water fill locations and map of recycled water fill locations.
Reporting fill station faults
If there is a problem with your access tag or a fill station (e.g. your tag is invalid, the fill station isleaking, or there is an electrical fault or damage to the fill station), please contact us to report the problem and provide the following details:
-
your business name
-
your Unitywater account number (if known)
-
your contact number
-
the location of the problem
-
a description of the problem.
We will then investigate and repair if necessary or contact you if further information is needed.
Reporting an incident
Please report any incidents or problems to Unitywater, including:
-
a complaint from a member of the public
-
tanker leakage or spillage
-
leaking pipes at fill stations resulting in an injury or near miss
-
inappropriate or careless use of a standpipe resulting in injury or near miss.
If the incident represents a risk to health and safety, please call Unitywater immediately on 1300 086 489.
If the incident is NOT a health or safety risk, please fill in the incident report form (PDF 103KB) and submit to Unitywater by email to retail.compliance@unitywater.com or post to PO Box 953, Caboolture Queensland 4510.
Adding trucks to your application
Email retail.compliance@unitywater.com with the following details:
- your Unitywater account number (if you know it)
- new truck registration number
- truck make and model
- tanker capacity
- a copy of backflow certificate for this new registration.
Updating authorised account persons
At the time of your application, we asked you who can access or change information relating to your account. If you wish to update these details, please email retail.compliance@unitywater.com with the following details:
- your Unitywater account number (if you know it)
- name of authorised person
- authorised person’s contact number and email
- authorised person’s business title.
Change of address or contact details
Email retail.compliance@unitywater.com with the following details:
- your Unitywater account number (if you know it)
- new address, phone number or email
Please return your standpipe in person and your access tags by post or in person via:
- post – PO Box 953, Caboolture Queensland 4510
- in person - Southern Service Centre, 67 Weier Road, Morayfield OR Maroochydore by appointment. Please phone 1300 086 489 to discuss.
Access tags or standpipes must be returned to be eligible for a refund of any security deposits paid (minus any final charges).
When returning your standpipe or access tag/s, please advise us of your preferred refund method (either cheque or bank deposit). If by bank deposit, please provide your: account name, bank name, BSB and account number.
New owners must submit a new application prior to commencing operations.
