We're here to support you
Find the bill support option that's best for you and your budget.
Not sure which option is right for you? Our Support Finder is a one-minute online tool that will guide you.
Payment Plans
Call our friendly team on 1300 086 489 to set up a tailored plan that is right for you and your budget.
Smoothpay
Extend the due date on your bill by 7 days - it's easy to set up online in My Account or over the phone.
7-Day extensions
Extend the due date on your bill by 7 days - it's easy to set up online in My Account or over the phone.
Direct debit
Pay your bill fortnightly, monthly or on the due date. Easily set up direct debit in My Account.
Other support services
There are many reasons why you may need extra support. See our list of trusted resources and community organisations.
You might also be interested in
Is your bill higher than normal?
Our 4-step checklist can help you find out what might have caused the increase.
What happens if you don't pay your bill
If your overdue bill remains unpaid and we do not hear from you there are certain steps we can take.
Go paperless and switch to an email bill
With My Account and e-billing, you can choose to receive your bill by email or SMS.
