Setting up Smoothpay
Smoothpay is available to set up:
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Online at My Account.
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By calling our local Customer Service Team on 1300 086 489.
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For water and sewerage account holders only.
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For our trade waste customers: please call our Customer Service team on 1300 086 489.
Please remember:
- We recommend all of our customers review their Smoothpay plan every 12 months. This will make sure your Smoothpay payments are covering your Unitywater bills. To review, simply log in to My Account and check your payments against your account balance. To reset your Smoothpay amount please set up Smoothpay again and a new amount (fortnightly or monthly) will be automatically generated for you.
How it works:
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We calculate your payment amount based on your bill history.
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You can pay by your preferred method but direct debit is recommended because it's the simplest, most hassle-free way to pay your Unitywater bills.
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New customers need one bill before Smoothpay can be set up.
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You can change or cancel anytime online in My Account.
Smoothpay made easy
More about Smoothpay
Smoothpay is available if:
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you are the registered property owner or have full authority on a water and sewerage account
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you have registered and logged in to My Account
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you have less than $500 owing on your account.
New water and sewerage customers must have at least one bill to be able to work out an average to set up Smoothpay.
You cannot set up Smoothpay if:
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your account has more than $500 overdue and is under recovery action
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there is a restrictor installed on your property
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you have a current payment plan or Direct Debit arrangement on your account
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your property is for sale.
Smoothpay is not available for the payment of other types of Unitywater accounts (including general sundry accounts for water carriers, metered hydrant standpipes and other services). However, customers with these accounts may still use any one of the other convenient payment options listed on their Unitywater bill.
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Login to My Account.
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Go to the 'My Payments' page.
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Click on the orange 'Change' button in the 'Smoothpay details' box.
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Then click on the orange 'Change payment plan' button in the pop up window.
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You will be prompted to go through the process of setting up your Smoothpay payments by credit card again - please remember to add your new expiry date.
If you need help with the steps above, please call our Customer Service team on 1300 086 489 on weekdays from 8am - 5pm.
Setting up your Smoothpay as a direct debit is a great way to ensure your bills are paid on time, every time. This will make your Smoothpay more convenient for you and can save you time. Once set up, your payments will be made automatically from your nominated bank account or credit card.
If you don't choose direct debit, please ensure you stick to your payment amounts and frequency of payments (fortnightly or monthly) on your Smoothpay plan. The best way to do this is to set up regular BPAY payments through your bank.
Already registered for My Account:
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Log in to My Account.
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Go to the ‘My Payments’ tab.
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Click the orange ‘set up now’ button under ‘Smoothpay’ and follow the prompts.
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Important: You must agree to our recommended estimated payment amount. You cannot decrease your payment amount or pay less than the agreed amount at any time during your Smoothpay plan.
Not registered yet for My Account:
Click on the registration page.
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You can register using your email address or through your Facebook or Google account. To register with your email address click ‘Register’ and enter your email and create a new password. Or you can select the sign up with Facebook or Google account buttons. You will then be prompted to enter your Unitywater payment reference number (located at the top right of your Unitywater bill) and the suburb/postcode of your mailing address, then follow the instructions.
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Once we have received your registration request, we will send you an email asking you to activate your My Account registration. Activate this link from your email.
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Login to My Account and go to the ‘My payments’ tab.
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Click the orange ‘set up now’ button under ‘Smoothpay’ and follow the prompts.
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Important: You must agree to our recommended estimated payment amount. You cannot decrease your payment amount or pay less than the agreed amount at any time during your Smoothpay plan.
If you experience any difficulty setting up your Smoothpay online, you can contact us and our Customer Service team will assist you.
Once your Smoothpay setup is complete, we will confirm your payment amount and selected method of payment with a written letter.
Watch our 'how-to-video' on how to set up Smoothpay.
Smoothpay features |
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| We calculate your payment amount | We estimate the total amount required to cover your bills for the next 12 months, based on your bill history, then divide this into fortnightly or monthly instalment amounts. |
| You choose fortnightly or monthly | You select the instalment option to suit you. |
| Pay by your preferred method | You can pay your instalments by using any of the convenient payment options listed on your bill. Direct debit is recommended. |
| Interest-free | If your total payments are less than your actual charges, these charges will be included in the Smoothpay calculation for the next 12-month period. We won’t charge you interest on any overdue amounts. |
| Refunds are available if you overpay | If your account is in credit at the end of each 12-month period, you can request a refund. Otherwise, the credit amount will be included in the calculation of your payment amount for the next 12 months. |
| Pay off existing debt up to $500 | You can include up to $500 of existing overdue charges into your fortnightly or monthly payments when you set up Smoothpay. |
| Review |
We recommend all of our customers review their Smoothpay plan every 12 months. This will make sure your Smoothpay payments are covering your Unitywater bills. To review, simply log in to My Account and check your payments against your account balance. To reset your Smoothpay amount please set up Smoothpay again and a new amount (fortnightly or monthly) will be automatically generated for you. In some cases we may contact you if your Smoothpay payments are not covering your bills. |
| No additional fees or charges |
You don’t pay more by using Smoothpay. |
| No end date |
Your Smoothpay plan is ongoing and does not end unless you cancel it, so you don’t need to call and ask for a payment plan each time you get your quarterly bill. However, if your payments are not covering your Unitywater bills, and we are unable to contact you, or you refuse to increase your payments, we may cancel your Smoothpay arrangement. |
For full terms and conditions visit Smoothpay terms and conditions.
| Direct debit | Smoothpay | |
|---|---|---|
| Payment frequency options | Fortnightly, monthly, balance on due date | Fortnightly, monthly |
| Payment amount | You decide the amount for your fortnightly and monthly repayments or choose to pay the full amount on the due date. | Unitywater will choose the payment amount based on your last 12 month's billing history. |
| To set up, can I have an overdue amount on my account? | You must have less than $20 to set up a direct debit. | You must have less than $500 to set up Smoothpay. |
| Will I be charged interest? | If your monthly or fortnightly direct debit payments are not sufficient to cover the full amount due on your bill, you will be required to pay the balance by the due date; otherwise you will receive a Reminder Notice and be charged interest of 8% per annum, compounding daily, on the overdue amount. | Interest is not charged on any overdue amounts. If your total payments are less than your actual charges, these charges will be included in the Smoothpay calculation for the next 12 month period. |
