Smoothpay

Smoothpay is available if:

• you are the registered property owner or have full authority on a water and sewerage account

• you have registered and logged in to My Account

• you have less than $500 owing on your account.

New water and sewerage customers must have at least one bill to be able to work out an average to set up Smoothpay.

You cannot set up Smoothpay if:

• your account has more than $500 overdue and is under recovery action

• there is a restrictor installed on your property

• you have a current payment plan or Direct Debit arrangement on your account

• your property is for sale.

Smoothpay is not available for the payment of other types of Unitywater accounts (including general sundry accounts for water carriers, metered hydrant standpipes and other services). However, customers with these accounts may still use any one of the other convenient payment options listed on their Unitywater bill. 

1. Login to My Account. 

2. Go to the 'My Payments' page.

3. Click on the orange 'Change' button in the 'Smoothpay details' box.

4. Then click on the orange 'Change payment plan' button in the pop up window.

5. You will be prompted to go through the process of setting up your Smoothpay payments by credit card again - please remember to add your new expiry date.

If you need help with the steps above, please call our Customer Service team on 1300 086 489 on weekdays from 8am - 5pm. 

Setting up your Smoothpay as a direct debit is a great way to ensure your bills are paid on time, every time. This will make your Smoothpay more convenient for you and can save you time. Once set up, your payments will be made automatically from your nominated bank account or credit card. 

If you don't choose direct debit, please ensure you stick to your payment amounts and frequency of payments (fortnightly or monthly) on your Smoothpay plan. The best way to do this is to set up regular BPAY payments through your bank.

Already registered for My Account:

1. Log in to My Account.

2. Go to the ‘My Payments’ tab.

3. Click the orange ‘set up now’ button under ‘Smoothpay’ and follow the prompts.

4. Important: You must agree to our recommended estimated payment amount. You cannot decrease your payment amount or pay less than the agreed amount at any time during your Smoothpay plan.

Not registered yet for My Account:

 Click on the registration page.

1. You can register using your email address or through your Facebook or Google account. To register with your email address click ‘Register’ and enter your email and create a new password. Or you can select the sign up with Facebook or Google account buttons. You will then be prompted to enter your Unitywater payment reference number (located at the top right of your Unitywater bill) and the suburb/postcode of your mailing address, then follow the instructions.

2. Once we have received your registration request, we will send you an email asking you to activate your My Account registration. Activate this link from your email.

3. Login to My Account and go to the ‘My payments’ tab.

4. Click the orange ‘set up now’ button under ‘Smoothpay’ and follow the prompts.

5. Important: You must agree to our recommended estimated payment amount. You cannot decrease your payment amount or pay less than the agreed amount at any time during your Smoothpay plan.

If you experience any difficulty setting up your Smoothpay online, you can contact us and our Customer Service team will assist you.

Once your Smoothpay setup is complete, we will confirm your payment amount and selected method of payment with a written letter.

Watch our 'how-to-video' on how to set up Smoothpay. 

For full terms and conditions visit Smoothpay terms and conditions.