What happens if you don't pay your bill

We offer a range of payment plans to help customers who have trouble paying their water and sewerage bills. Our aim is to help you avoid having debts build up. 

If you cannot pay your account in full and your overdue bill remains unpaid, we have options available to avoid further credit action:

1. Set up Smoothpay online and adhere to the payment schedule.

2. Call us on 1300 086 489 to organise a payment plan and adhere to the payment schedule.

If you miss two instalment payments within a six month period, we will cancel your Smoothpay or payment plan and notify you of the cancellation. 

We will only take the following action if you have not set up Smoothpay or a payment plan. 

Further action may be taken, which may include:

• referral of the debt to a collection agency

• commencement of legal action to recover the debt.

Please call us on 1300 086 489 as soon as possible if your overdue bill is unpaid. Where possible, please call us before the due date. 

If you call us to set up a payment plan, we can stop any overdue and reminder notices from being sent to you, and prevent the above steps from being taken. 

We will work with you to organise a payment plan to suit your circumstances.