Search Results

Found 25 result(s)
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    Connecting a second dwelling

    If you're building a second dwelling such as a granny flat on your property or you are building a duplex, you are likely to need to request an additional connection to our water main and the sewerage network. You may also want to move an existing connection. Find out what to do.
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    Meter reading FAQs for business

    For customers who have a water meter, reading the meter is the first step we take towards calculating the bill. We have information and guides to help you understand your meter readings, check for leaks and monitor your usage.

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    Check before you build

    If your renovations or extensions are on, or next to, a property that has water or sewer infrastructure or easements on it, you will need to contact a building certifier. The certifier will assess the work to ensure it meets the requirements for building over or near Unitywater infrastructure.

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    Checking for water leaks

    Residential

    Water leaks can cost a lot of money and cause a lot of damage. Learn how to check for leaks on your property.

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    Faults and outages

    If you have a water supply problem or a toilet and sewer problem, easily navigate here to get the help you need and resolve your issue.
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    Customer Charter

    The Customer Charter summarises your rights and obligations as a Unitywater customer as well as our service standards and commitments to you.

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    Billing FAQs for business

    We have the answers to common questions about billing cycles, payment options, interest on late payments, refunds and more. We're here to help you learn more about Unitywater accounts and our billing process.

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    Pricing, fees and charges

    Current pricing information for development services-related applications and services.
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    Reference library

    View our Infrastructure Charges Schedule, maps showing Unitywater infrastructure and connection areas, development-related policies, codes and manuals as well as a schedule of our future works.
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    Before you start

    Residential

    Stay safe and avoid damaging essential underground services while building or landscaping. Find out more about the Dial Before You Dig process and how to order Detailed Infrastructure Plans.