Search Results
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Connecting a second dwelling
If you're building a second dwelling such as a granny flat on your property or you are building a duplex, you are likely to need to request an additional connection to our water main and the sewerage network. You may also want to move an existing connection. Find out what to do. -
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Meter reading FAQs for business
For customers who have a water meter, reading the meter is the first step we take towards calculating the bill. We have information and guides to help you understand your meter readings, check for leaks and monitor your usage.
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Check before you build
If your renovations or extensions are on, or next to, a property that has water or sewer infrastructure or easements on it, you will need to contact a building certifier. The certifier will assess the work to ensure it meets the requirements for building over or near Unitywater infrastructure.
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Checking for water leaks
Residential
Water leaks can cost a lot of money and cause a lot of damage. Learn how to check for leaks on your property.
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Faults and outages
If you have a water supply problem or a toilet and sewer problem, easily navigate here to get the help you need and resolve your issue. -
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Customer Charter
The Customer Charter summarises your rights and obligations as a Unitywater customer as well as our service standards and commitments to you.
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Billing FAQs for business
We have the answers to common questions about billing cycles, payment options, interest on late payments, refunds and more. We're here to help you learn more about Unitywater accounts and our billing process.
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Pricing, fees and charges
Current pricing information for development services-related applications and services. -
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Reference library
View our Infrastructure Charges Schedule, maps showing Unitywater infrastructure and connection areas, development-related policies, codes and manuals as well as a schedule of our future works. -
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Before you start
Residential
Stay safe and avoid damaging essential underground services while building or landscaping. Find out more about the Dial Before You Dig process and how to order Detailed Infrastructure Plans.