Unitywater Executive Manager Customer Experience Katherine Gee said switching to e-billing meant property owners could get their bill sooner than traditional mail.
“We know customers aren’t keenly looking out for their water bill, but to some of our customers, having those few extra days to pay their bill can be really helpful,” he said.
“And, with all the wet weather we’ve had recently, receiving your bill electronically will save you from soggy mail. Receiving your bill by email or SMS is secure and better for the environment too.”
Ms Gee said the move to e-billing was part of the utility’s commitment to providing a simplified, customer-centric experience.
"With more than 70% of our customers opting for e-billing, our system is designed with the customer of the future in mind," Ms Gee said.
"By delivering this service, we’re creating a streamlined process that results in a better overall experience for our customers. It’s faster, more reliable, and helps our customers manage their bills more effectively.
“We know some people worry about forgetting to pay their bill, and if you do, rest assured, we’ll send you a reminder SMS.”
Customers who switch to e-billing can also benefit from Unitywater’s newly updated My Account system, which has been upgraded to make it quicker and easier to register, log in, and manage Unitywater accounts online.
With the new My Account, customers can manage their account, check their bill due date, update contact details and pay their bill online; manage multiple properties in one place; and set up direct debit payments for added convenience.
For more information on how to switch to e-billing and access the new My Account, visit our Manage your account page.
