We can help you find the support you need
Sometimes in life we find ourselves in situations outside of our control. If you or someone you know is experiencing financial difficulty or life challenges, things can become overwhelming and you may not know where or how to ask for help. There are many different reasons why you might need to reach out for assistance, and we want to make it easier for you. Unitywater has put together a list of resources and organisations to help point our customers in the right direction of what support is available in the community.
Ask Izzy is a free and anonymous website that connects people with support services for a variety of needs, some categories include, but are not limited to:
- Financial Stress
- Domestic Family Violence
- Mental health
- Unemployment
- Food
- Disabilities
- Counselling Services
- Communication and technology barriers.
When you visit Ask Izzy, click on the service you require and then enter your postcode. The search results will provide you with the closest organisation to assist you, along with their phone number and address for your convenience.
Other support options
If you're going through a personal crisis, there is always help available. You can contact any of these free and confidential services.
If you are a customer and find yourself going through some tough times and are having difficulty paying your Unitywater bill, it is important to let us know by calling our Customer Support team on 1300 664 389. Alternatively, you can take a look at our Support Payment Plans and then get in touch with us.
Visit 1800RESPECT
Or call 1800 737 732 (24 hours)
Unitywater has taken the Queensland Government’s Department of Justice pledge to demonstrate our commitment in preventing domestic and family violence (DFV).
Our pledge:
We do not tolerate inequality and domestic and family violence.
Unitywater pledges to work toward a Queensland where everyone is equal and free from violence.
Unitywater commits to playing our role, working within our organisation and in partnership with others to raise awareness, improve prevention and provide practical assistance to end domestic and family violence.
Unitywater recognises as leaders in the corporate and community sectors we have a vital role to play and we agree to use our internal and external and formal and information networks to activate others to join in this shared objective of keeping everyone safe from violence.
Here are some ways we can support our customers affected by DFV:
- Our team can remove contact details from the account, storing them in a secure location.
- We inform customers about the risks associated with joint property ownerships.
- We're here to connect you with additional support through our external referral services.
- Our team provide empathy and genuine care.
- We believe you. There is no need for you to share explicit details with us or tell your story more than once.
- We offer support for water and sewerage debt-related issues.
Or call 1300 368 186 (24 hours)
Or call the National Gambling Helpline on 1800 858 858 (24 hours)
Partnership with Thriving Communities Australia 
Unitywater understands the importance of collaborating with other organisations and working towards the goal that everybody has fair access to modern essential services. This is why we have partnered with Thriving Communities Australia to continuously learn and build a better awareness around vulnerability, in order to support our customers the best we can.
