Forms and fact sheets

Here you will find forms for doing business with us. These forms are in PDF format so please ensure you have the free Adobe Acrobat Reader software on your PC.




Forms A - D

Build over or adjacent to water supply or sewerage infrastructure application (PDF)

Credit card payment authority (PDF)

Connection application (other than standard connection) (PDF)

Direct debit request form (PDF)  

Detailed infrastructure plan (DIP) request form (PDF)


Forms E - M

Hydraulic model pressure and flow information application (PDF) 

Interim connections policy (PDF)

Minor work variations request form (PDF)


Forms N - R

Notice to the water service provider - installation of sub-meters (PDF)

Pensioner water subsidy application (PDF) 

Permission to access unit to read meter (PDF)

Plumbers blocked sewer identification fee claim form (PDF) 
- used for payment to licensed private plumbers for 'spotting' a blockage within Unitywater infrastructure (conditions apply)

Potable water using a metered hydrant standpipe 2013-2014 agreement for the sale (PDF)

Potable water using a water fill station 2013-2014 - agreement for the sale (PDF)

Property service connection request form (PDF)

Off-maintenance inspection form (PDF)

On-maintenance request form (PDF)

Pre-start meeting request form (PDF)

Recycled water using a water fill station 2013-2014 - agreement for the sale (PDF)

Recycled water incident reporting form (PDF)

Request for change of address and/or name (PDF)  

Request for provision certificate of completion form (PDF)

Right to information and information privacy access application (PDF)


Forms S - Z

Services advice notice request form (PDF)

Sewerage volumetric charge adjustment application (PDF) 

Standard connection request form - water and sewerage(PDF)

Statutory declaration (PDF)
- links to the Department of Justice and Attorney-General website

Sub-meters for a new or existing development - installation application (PFD)

Trade Waste application for approval to discharge into sewer (PDF) 
- used to apply for Trade Waste Discharge Permit

Trade Waste application for variation to non-residential wastewater discharge factor (PDF)  
- used to apply for Trade Waste Variation of Discharge Factor

Trade Waste cancellation of approval permit form (PDF)

Trade Waste change to existing details form (PDF)

Trade Waste plan assessment form (PDF)

Unitywater search application (PDF) 
- used for Property/ Water Searches

Water approval for connection form (PDF)

Water and sewerage supply services - private works application (PDF) 
- e.g. used for lowering/ raising manholes, Water and Sewerage service application of greater than 25mm

Water consumption charge adjustment form (PDF) 
- used for 'Leak Rebate' application

Water testing application (PDF)  

Water usage record template (PDF)


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Asbestos fact sheet (PDF)

Buying a property fact sheet (PDF)

Check for leaks every 2 weeks / reading your water meter fact sheet (PDF)

Class A+ & A recycled water fact sheet (PDF)

Class B recycled water fact sheet (PDF)

Clearing blocked private sewer pipes fact sheet (PDF)

Connection administration manual (PDF)

Customer charter (PDF)

Customer information booklet (PDF)

Development and connections fees and charges (PDF) 

Drinking water quality report 2010-2011 (PDF)

Galvanised water pipes: are your old galvanised pipes corroding away? (PDF)

Guide to reading your bill (PDF)

How to help prevent sewage overflows on your property fact sheet (PDF)

Infrastructure: looking after your water and sewerage infrastructure (PDF)

Metered hydrant standpipe terms and conditions 2012-2013 (PDF)

Permanent water conservation measures fact sheet (PDF)

Pressure Sewer System: Understanding your pressure sewer system (PDF)

Planting trees and shrubs: Are trees damaging your water supply and sewerage system? (PDF)

Potable water carriers terms and conditions 2012-2013 (PDF)

Potable water permitted uses checklist 2012 (PDF)

Property damage: A guide for property owners and tenants (PDF)

Recycled water carrier terms and conditions (PDF)

Recycled water Class A+, Class A & Class B Fact sheet (PDF)

Recycled water quality report - April to June 2011 (PDF) 

Recycled water quality report - July to September 2011 (PDF)

Recycled water quality report - October to December 2011 (PDF)

Recycled water quality report - January to March 2012 (PDF)

Recycled water terms of use fact sheet (PDF)

Schedule of fees and charges: Miscellaneous (PDF)

Schedule of fees and charges: Recycled Water (PDF)

Schedule of fees and charges: Trade Waste (PDF)

Sewage overflows: How to help prevent sewage overflows on your property (PDF)

Schedule of works (PDF)

Sewage treatment plant performance summary 2010/11 (PDF)

Sub-metering fact sheet (PDF)

Trade waste grease arrestor size guidelines (PDF)

Trade waste management fact sheet (PDF)

Trade waste management plan (PDF)

Trade waste moving towards user-pays fact sheet (PDF)

Trade waste pre-treatment facilities installation requirements fact sheet (PDF).

Vacuum sewer system: Understanding your vacuum sewer system (PDF)

Waste disposal: What are you putting down your drain? (PDF)

Water meter replacement fact sheet (PDF)

Water pressure and leakage management project fact sheet (PDF)

Water quality: Are you concerned with your water quality? (PDF)

Water supply: Clean drinking water doesn’t just fall from the sky (PDF)

Your questions answered... A new billing schedule in 2012 fact sheet (PDF)


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    Did You Know
  • A running tap, in an average hand basin, uses up to 20 litres of water per minute.