Subsidies and concessions

South East Queensland (SEQ) Pensioner Water Subsidy

The Queensland Government pensioner water subsidy of $120 will be applied to Unitywater accounts as per the Government’s conditions. This is $30 every quarter for Moreton Bay, Sunshine Coast and Noosa accounts.

If you are not currently receiving the water subsidy for pensioners and believe you are eligible, complete the pensioner water subsidy application (PDF).

Permission to verify pensioner water subsidy with Centrelink

Unitywater is contacting all pensioners who:

  • are receiving the Queensland Government pensioner water subsidy AND
  • for whom we have not directly received permission to verify their eligibility with Centrelink.

This is because we are required by the government to regularly verify each pensioner’s eligibility for the Queensland Government Water Subsidy Pensioner Rebate to keep our records up to date.

To provide consent:

  • complete and return the form mailed in the reply paid envelope OR 
  • email it to concessions@unitywater.com OR
  • call 1300 0 UNITY (1300 086 489) to provide consent over the phone.

Haemodialysis Rebate Policy

Unitywater will provide customers using haemodialysis machines at home with a free allowance of 200 kilolitres of water per annum, applied equally across billing periods.  This allowance is provided directly on the Unitywater account sent to the property owner. It is assumed that if the property is a rental, and the tenant is compliant with this policy, that the allowance is passed on to the tenant, where this is relevant.

Residents may apply for the allowance by writing to Unitywater and enclosing a medical certificate or letter from Queensland Health, detailing the person on dialysis and the property address of the haemodialysis machine.

Unitywater will apply the allowance directly to the property’s account and the rebate will be applied in the same period in which the water consumption is being billed.

Customers who stop using a haemodialysis machine at their home must notify Unitywater as soon as practicable to ensure the allowance is removed from the property. Customers will also be contacted annually to confirm their use of the machine at that property address.

If there is to be a planned interruption to the water supply, Unitywater will contact the customer in addition to the same way as it informs all its customers of an interruption to supply.  

In emergency or fault situations, Unitywater has systems in place to identify customers in that area who need immediate notification and crews will endeavour to provide assistance to haemodialysis customers to minimise disruptions to their treatment. Unitywater will ensure that the necessary repairs are carried out as a high priority.

Haemodialysis patients need to ensure that they have been suitably trained by their dialysis-care provider on how to manage interruptions to their water supply.

View a copy of the Dialysis Rebate Policy (PDF).

Financial Hardship Policy

It is the desire of Unitywater that all customers experiencing financial hardship continue to have access to essential water supply and sewerage services.  Please view our Credit Management Policy (PDF) which outlines the minimum standards Unitywater will adopt and our obligations to customers in times of financial hardship. The policy also outlines the practical payment and hardship assistance options available to Unitywater customers.

Exceptional circumstances

In exceptional circumstances, Unitywater will provide a concession or adjustment to a customer's water supply and sewerage account.

If you have a concern about any of the following circumstances, please contact us direct to discuss:

  • A water leak on the property;
  • Poor water quality through a Unitywater water service connection point; or
  • Damage caused by Unitywater.

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    Saving Tips
  • Watering Tip #1

    The best time to water the garden is in the cooler time of early morning or late evening where there is less water loss from evaporation.