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WhatwedoWeownthewaterdistributionsewagetreatmentanddistributioninfrastructurethatwastransferredfromtheSunshineCoastandMoretonBayRegionalCouncils.WeareresponsibleforbuyingwaterfromtheQueenslandGovernmentx19sSEQWaterGridManageranddeliveringittoresidentsandbusinessescollectingtransportingtreatinganddisposingofsewageoperatingandmaintainingwatersupplyandsewerageinfrastructureandassetsincludingwatersupplyandseweragereticulationnetworksandsewagetreatmentplantsprovidingaspecialisedrecycledwaterservicetoanumberofbusinessesmanagingandissuingaccountsforhouseholdandcommercialwatersewageandtradewasteservicesandmanagingcustomerenquiriesandotherrelatedservices.Ourserviceareacoversmorethan5000sqkmwithanestimatedcurrentpopulationof670000residentsrepresentingapproximately21ofQueenslandx19stotalpopulation.Thispopulationispredictedtogrowexponentiallyto804000residentsby2016and1024000residentsby2031representinga20and53populationgrowthrespectively.HowwedobusinessOurobjectivesUnitywaterisevolvingaforward-lookingstrategicplanthathasanumberofobjectivestohelpachieveourvision.1.Deliverasafereliableandvalue-for-moneyservicetoourcustomers.2.Operateaneffectiveefficientandvalue-for-moneyintegratedwhole-of-regionbusiness.3.Maintainasafeempoweredandmotivatedworkforce.4.Maximiseshareholdervalue.5.Developnewbusinessopportunities.6.Maintainandbuildeffectivepartnershipsandstakeholderrelationships.Unitywaterx19sroleinprovidingwaterservicesinafast-growingregionwillchallengeourbusinessintermsofthesebroadobjectivesandmorespecificallyinhowwemanageinfrastructuregrowthcapitalaffordabilityfinancialandassetsustainabilitywhilealsomaintainingasuperiorlevelofresponsivenesstoourcustomers.Drivingoursuccesswillbeourhighlyskilledandmotivatedworkforceandthesystemsandplanswehavebeguntoputinplaceoverourfirsteightmonths.Atastrategiclevelthiswillinvolveestablishingpoliciesandplansaroundthedevelopmentofourpeopleourinfrastructureandourknowledge.AtatacticallevelthiswillalsoinvolvemergingtheoperationalelementsofthepreviousMoretonBayandSunshineCoastareasintoasingleOperationsDivisiontoimprovetheefficiencyandeffectivenessofourservices.OurInformationCommunicationTechnologyICTsystemsandourRetailDivisionwillbefurtherdevelopedtooperatecompletelyindependentlyfromtheformercouncilsystemsthatweretransferredtoenableoperationalreadinessby1July2010.2010-2011willbeaperiodofsignificantchangebothforourpeopleandforthecommunitiesweservice.AssuchwewillneedtobeawareofandovercomethefollowingchallengescustomerresponsetobulkwaterchargesandthewaterreformprogramconsolidationofwatersupplyandsewerageservicesintoasingledivisionconsolidationofsupportoperatingsystemsacrosstheauthorityoptimisationoftheorganisationalstructurerejuvenationofanagingworkforceandattractionofscarcewaterindustrycompetenciesaligningstrategicassetplanningwithgrowthdriversreflectedinmultipleunconsolidatedtownplanswaterlossmanagementandseparationofresidualICTsystemsfromcouncils.WhereweoperatefromHeadoffice33KingStreetCaboolture8-10MaudStreetMaroochydore27SouthPineRoadBrendale67WeierRoadSouthCabooltureInadditionUnitywaterhassevendepotsacrosstheMoretonBayandSunshineCoastregionsthatenablefieldstafftobeefficientlydeployed.OurprofileABOUTUNITYWATER