Frequently asked questions

Here are answers to some frequently asked questions. If you can't find an answer to your question here, you are welcome to contact us.

Questions are shown by topic:

Meter reading
Common meter reading questions including: When is my water meter read?
Bill frequency and due date
Common questions including: What is the due date for payment? Will I get charged interest?
Bill charges and pricing
Common questions including: What charges are on my current bill? How are charges calculated?
Water usage queries
Common water usage questions including how to identify if you have a water leak?
Subsidies and rebates
Common subsidy and rebate questions including: Will the pensioner rebate apply to my account?
Paying your bill
Common questions about paying your bill including direct debit and financial hardship questions.
Buying or selling a property
Common questions about what to do when buying or selling property.
Complaints and Customer Code
What to do if you cannot resolve your complaint with Unitywater.
Landlords and tenants
Landlords and tenants FAQ
Meter Replacement Program
Water Meter Testing
Restricted Water Supply (water restrictors)
    Saving Tips
  • Watering Tip #3

    Only water the garden when you have to. If rain is forecast, don’t water – let nature do it for you! Fitting hoses with trigger nozzles and installing tap timers will also save you water.

    ·         Only water the garden when you have to. If rain is forecast, don’t water – let nature do it for you! Fitting hoses with trigger nozzles and installing tap timers will also save you water.