Restricted Water Supply (water restrictors)
I have received a Notice to Restrict Water Supply. Will you completely cut off my water?
Your water supply will be restricted, not cut off. For health and safety reasons you will be able to access some water, however you can expect the restriction to be a major inconvenience.
Why have I received a Notice to Restrict Water Supply?
Unitywater takes all steps available to investigate reasons for non-payment and to offer the account holder payment options. Where this does not result in payment of the overdue accounts, Unitywater will issue a Notice to Restrict Water Supply.
Unitywater restricts water supply only when customers WON’T pay – not when they CAN’T pay. Customers who contact us to arrange a payment plan and who work with us will NOT have their water supply restricted.
How can I stop the water from being restricted?
You need to make full payment of the outstanding account by within 14 days of the date of the Notice to Restrict Water Supply.
My water supply has been restricted. How can I get it restored?
You need to make full payment of the outstanding account plus all costs of applying and removing the restriction device.
I have received a Notice to Restrict Water Supply, however I am a tenant and not responsible for the water account. What can I do?
Due to Privacy Act restrictions we can’t discuss details of water supply and sewerage accounts for this property with you unless you are authorised by the owner. You need to take the issue up with your landlord or agent.