Meter Reading

Where is my water meter located?

 

When is my water meter read?

 

How will I know my water meter has been read?

 

Why is the reading on my Water Meter Reading Notice different to the reading on my bill?

 

Why didn’t I receive a Water Meter Reading Notice?

 

How can I be sure my water meter reading is correct?

 

Is the water reading on my bill an estimate?

 

How can I make sure my water meter is read?

 

My meter is covered in dirt - has it been read?

 

Can I read my own meter and keep records?

 

Who is actually reading my meter?

 

What if my water meter is inside my unit block?

 

For detailed information, download our guide to reading your meter (PDF) and water usage record (PDF)

 

Where is my water meter located?

Your water meter is usually located at or below ground level near the front boundary of your property. If you can’t find it, please contact us for assistance.

Many multi-unit residential and commercial complexes share one main water meter and water usage is split between units based on the property share percentage of each unit, which is advised to us by the Department of Natural Resources and Mines (DNRM) and detailed on the property’s account.  In this case, you may wish to consider installing an individual sub-meter on your unit so that we can measure your individual water usage and ensure you are charged only for the water you actually use. 

More detailed information on sub-meters is available in our Unitywater Sub-Metering Information Kit (PDF). 

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When is my water meter read?

Providing your water meter is accessible, we read your water meter every three months, prior to issuing each quarterly bill. You can see the dates of your most recent water meter readings on page 2 of your bill as ‘Previous Reading (kL)’ and ‘Current Reading (kL)’.

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How will I know my water meter has been read?

  • When your meter is read,  you'll receive a blue Water Meter Reading Notice in your letterbox advising you of the date and meter reading.
  • If your meter is inaccessible, we'll leave a red 'Urgent - Water Meter Not Read' Notice in your letterbox and attempt to read your meter a second time.
  • If you do not receive a blue Water Meter Reading Notice confirming your meter has been read within the next 7 days, we advise you to read the meter yourself and phone the meter reading through to us. For landlords, please ask your tenants to assist in this process.
  • If we cannot access your meter the second time and you do not call us with your meter reading, your water usage may be estimated on your next bill, based on your previous actual meter readings.

We recommend you take a meter reading on the same day you receive your Water Meter Reading Notice to confirm the reading on the notice and on your next account.

We also encourage you to read your meter regularly (every two weeks) to help you monitor your water usage and detect potential problems, such as concealed leaks

You can find more information by downloading our guide to reading your meter (PDF) and water usage record (PDF), or check out our new Meter Reading video.

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Why is the reading on my Water Meter Reading Notice different to the reading on my bill?

In the few instances this happens, it is often the result of human error, such as a hand writing mistake. For example, the water meter reader enters the correct reading into the hand-held key pad, but accidently writes the wrong number on your Water Meter Reading Notice. If you have found the reading on your bill and Water Meter Reading Notice don’t match up, call Unitywater and we will check it against the electronic reading recorded in our system to ensure it is correct.

Before calling us, it is advisable to make a note of the current reading on your water meter, as we may ask you for this current reading to assist us in determining why the difference in readings has occurred.

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Why didn’t I receive a Water Meter Reading Notice?

Unitywater is not obliged to leave notices, but endeavours to do so as a courtesy for our valued customers.

Meter reading notices are sometimes inadvertently thrown out because they get caught up with ‘junk mail’ or other items in the letterbox and are mistakenly discarded.  To help prevent this, we have made the Water Meter Reading Notice a unique size so it should be easier to differentiate from other items in the letterbox.  If you have a rental property, your tenants may not have passed on the notice or may have thrown it out because they are not aware of its importance.

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How can I be sure my water meter reading is correct?

Water meter readings are put through a strict in-field and in-house audit process that compares the reading with previous readings to ensure it is in line with previous water usage patterns. If the reading seems too high or too low, compared with previous readings, we may reschedule a second reading to double check.

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Is the water usage on my bill an estimate?

If the water usage on your bill has been estimated, it will be clearly noted on the 'average daily usage' graph on the front page of your Unitywater bill.

Water usage is only estimated if your water meter is inaccessible (for example, it is damaged, buried, behind a fence, or unable to be located). If we were unable to access your meter, we leave a red 'Urgent - Water Meter Not Read' Notice in your letterbox advising you that we will attempt to read your meter a second time in the next few days. If you do not receive a notice confirming your meter has been read within the next 7 days, you are further advised to read the meter yourself and phone the meter reading through to us. For landlords, please ask your tenants to assist in this process.

If we are still unsuccessful in reading your meter after a second attempt and we don’t hear from you, the water usage on your next bill may be estimated based on previous actual readings of your meter.  

Following an estimated bill, an actual meter reading is scheduled for the next billing period. Once this occurs, the accounts are reconciled – the previous estimate and the current actual reading – so that over these billing cycles you end up paying only for the water you have actually consumed.

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How can I make sure my water meter is read?

Since we began operating, it has been Unitywater’s policy to read every accessible water meter. It is important that you make sure your water meter is accessible so we can read it, and we greatly appreciate your assistance in keeping your meter clear for our meter readers.

Here are four easy steps you can take:

  1. Ensure the area around the meter is clean and free from dirt, debris or obstruction.
  2. Remove or trim any grass, shrubs or other plants that are blocking access.
  3. Keep dogs secure or restrained away from the meter.
  4. Unlock any gates preventing access to the meter. 

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My meter is covered in dirt. Has it been read?

The most common reason a water meter is covered in mud or dirt is because of rain. When it rains, underground meter boxes are quickly and easily flooded and covered in silt or mud – this can happen in just a few hours when rainfall is heavy.

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Can I read my own meter and keep records?

Yes – we encourage you to read your own meter every two weeks and keep records of these meter readings to continually monitor your water usage. It will also prevent any surprises when your account arrives and help you identify potential problems such as concealed leaks.  For detailed instructions, download our guide to reading your meter (PDF) and water usage record (PDF), or check out our new Meter Reading video.

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Who is actually reading my meter?

A company called Select Solutions is contracted by Unitywater to read water meters. These officers carry an identification card and wear official Water Meter Reader high-visibility uniforms. 

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What if my water meter is inside my unit?

Please complete the following form and return it to unitywater Permission to access unit to read meter (PDF).

    Saving Tips
  • Watering Tip #4

    Use the same water twice! Wash your car or boat on the lawn. This way your lawn gets watered while washing your car. For even greater water savings use a bucket of water instead of a hose.